Sony UK has issued a service advisory for its 21 digital cameras including the DSC F717 and DSC P10. The problem is with the LCD panel and/or electronic viewfinder showing either a distorted image or no image when used in camera mode.
Sony UK Service Advisory
Thank you for your support and patronage of Sony Digital Still Cameras.
It has recently come to our attention that a limited number of Sony Digital Still Cameras that incorporate an image sensor device, CCD Chip, manufactured from October 2002 through March 2004 may exhibit the following condition:
When the Digital Still Camera is used in camera mode, the LCD panel and/or electronic viewfinder will show either a distorted image or no image.
We have determined that this condition only occurs to a limited number of units.
In its effort to ensure customer satisfaction, Sony has elected to offer a free repair to the owners of applicable Digital Still Cameras if the image sensor device, CCD chip, causes one of the above-mentioned conditions. Accordingly, customers who have a Sony Digital Still Camera as outlined below and if said Sony Digital Still Camera exhibits the above-mentioned condition caused by the image sensor device, CCD chip, may contact the special call center set forth below for free repair:
UK – 08705 143480
Eire – 01 4131730
We apologise for any inconvenience caused and we thank you for your understanding of this situation.