Hewlett-Packard Company Recalls Digital Cameras Due to Fire Hazard, Offers Download Fix
June 6, 2006 – WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. (To access color photos of the following recalled products, see CPSC’s Web site at www.cpsc.gov.)
Name of Product: HP Photosmart R707 Digital Camera
Units: About 224,000 in the United States (about 679,000 worldwide)
Importer: Hewlett-Packard Company of Palo Alto, Calif.
Hazard: The digital camera can cause certain non-rechargeable batteries, such as the Duracell CP-1, to overheat when the camera is connected to an AC adapter or docking station, posing a fire hazard.
Incidents/Injuries: HP has received one report of a camera catching fire, damaging the camera and its docking station, and causing minor smoke damage to the room. No injuries have been reported.
Description: This recall involves the HP Photosmart R707 Digital Camera. The HP logo and the model name and number are printed on the front of the camera.
Sold at: Electronic, computer and camera stores as well as Web retailers nationwide from August 2004 through April 2006 for between $250 and $400 (estimated U.S. retail price).
Manufactured in: China
Remedy: HP has developed a firmware update that prevents the camera from applying a charge to a non-rechargeable battery. Consumers can download this update at http:www.hp.com/go/r707safetyupdate or contact HP and request that the update be shipped to them directly. Do not use single-use, non-rechargeable batteries until the firmware has been updated. Consumers are encouraged to update the firmware even if they do not use or intend to use a non-rechargeable battery.
Consumer contact: For additional information, visit HP’s Web site at www.hp.com/go/r707safetyupdate or call HP toll-free at (866) 304-7117 between 6 a.m. and 6 p.m. MT Monday through Friday. .
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of serious injury or death from more than 15,000 types of consumer products under the agency’s jurisdiction. Deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually. The CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard. The CPSC’s work to ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters, and household chemicals – contributed significantly to the 30 percent decline in the rate of deaths and injuries associated with consumer products over the past 30 years.
To report a dangerous product or a product-related injury, call CPSC’s hotline at (800) 638-2772 or CPSC’s teletypewriter at (800) 638-8270 or visit CPSC’s Web site at www.cpsc.gov/talk.html. Consumers can obtain this release and recall information at CPSC’s Web site at www.cpsc.gov.